Privacy Policy

1Overview

This Privacy Policy explains how Simbackson's Bakery ("Simbackson's Bakery", "we", "us" or "our") collects, uses, stores and shares your personal information when you use simbacksonsbakery.com (the "Website"), place an order, create an account or contact us.

By using the Website or placing an order, you agree to the practices described here. If you do not agree, please do not use the Website. We handle your information in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (to the extent in force).

2Information We Collect

Information you give us

• Identity and contact details: name, email address, phone number.
• Delivery and billing details: address, PIN code and any delivery instructions.
• Order details: products ordered, quantities, flavours, weights, custom cake messages and gift notes.
• Account details: your login and order history if you create an account.
• Messages and reviews: anything you send us by email, phone, chat or WhatsApp, and reviews or ratings you post on product pages.

Information collected automatically

• Device and browser type, IP address, approximate location, pages viewed, time spent and the website you came from.
• Cookies and similar technologies (see "Cookies" below).

Payment information

Payments are processed by our third-party payment partners. We do not store your card, UPI PIN, net-banking or wallet credentials. We receive only confirmation of whether the payment succeeded, along with limited transaction details such as the payment ID and amount.

3How We Use Your Information

We use your information to:

• process, pack, deliver and invoice your orders, and handle cancellations, refunds and replacements;
• send order confirmations, delivery updates and service messages by email, SMS or WhatsApp;
• create and manage your account and remember items in your cart;
• answer your questions and provide customer support;
• prevent fraud, abuse and security incidents, and keep the Website working properly;
• understand how the Website is used so we can improve our products, pages and service;
• send offers, new flavours and promotions — only if you have agreed to receive them. You can opt out at any time;
• comply with legal, tax and accounting obligations.

4Who We Share It With

We do not sell your personal information. We share it only as needed with:

• Delivery and courier partners — your name, phone number and address so they can deliver your order.
• Payment gateways and banks — to take payment and process refunds.
• Technology service providers — website hosting, email, SMS/WhatsApp messaging and analytics tools that work on our behalf and are only allowed to use your data for those services.
• Government or law-enforcement authorities — when we are required to by law, court order or a valid legal request, or to protect our rights, customers or the public.
• A future owner of the business — if the business is sold or restructured, your information may be transferred, subject to this Policy.

Some of these providers may store data on servers outside India.

5Cookies

Cookies are small files stored on your device. We use:

• Essential cookies — keep items in your cart, keep you logged in and make checkout work. The Website cannot function without these.
• Preference cookies — remember your settings.
• Analytics cookies — help us understand which pages are popular so we can improve the Website.

You can block or delete cookies in your browser settings. If you block essential cookies, the cart and checkout may not work.

6How Long We Keep It

We keep your information only as long as needed for the purposes above. Order and invoice records are kept for the period required by tax, accounting and other laws (generally several years). Account details are kept until you ask us to delete your account, unless we must retain some of it by law. When information is no longer needed, we delete or anonymise it.

7Security

We use reasonable technical and organisational safeguards, such as encrypted (HTTPS) connections and restricted access, to protect your information. However, no website or method of transmission is completely secure, so we cannot guarantee absolute security. Please keep your account password confidential and tell us straight away if you suspect unauthorised use of your account.

8Your Rights & Choices

Subject to applicable law, you may:

• ask what personal information we hold about you and how it is used;
• ask us to correct or update inaccurate or incomplete information;
• ask us to delete your information or close your account;
• withdraw your consent to marketing messages or other optional uses at any time (use the unsubscribe link or write to us);
• nominate another person to exercise your rights in the event of your death or incapacity; and
• complain to us, and if you are not satisfied, to the Data Protection Board of India once it is operational.

To make a request, email your-email@simbacksonsbakery.com from the email address linked to your account. We may need to verify your identity first. Withdrawing consent or deleting data may mean we can no longer process your orders.

9Children's Privacy

The Website is not meant for children under 18. We do not knowingly collect personal information from children without a parent or guardian's consent. If you believe a child has given us their information, please contact us and we will delete it.

10Third-Party Links

The Website may link to other websites, such as social media pages, payment pages or courier tracking pages. We do not control these sites and are not responsible for their privacy practices. Please read their policies before sharing your information.

11Changes to This Policy

We may update this Policy from time to time. The "Last updated" date at the top shows when it last changed. If we make significant changes, we will let you know through the Website or by email. Continuing to use the Website after an update means you accept the revised Policy.

12Contact & Grievance Officer

For questions about this Policy or to raise a concern about how your information is handled, contact our Grievance Officer. We will acknowledge your complaint within 48 hours and aim to resolve it within one month.